Description of the issue


When installing Power-user, some computers can display the following error message:


Certificate issue after installing the Power-user add-in in PowerPoint, Excel or Word

POTENTIAL SOLUTIONS



Make Power-user a Trusted Publisher



  • Right-click the "Power-user.exe" setup file
  • Click "Properties"
  • In the "Digital Signatures" tab, select "Power-user SAS" and click "Details"
  • Click "Show certificate" and then "Install a certificate"
  • Choose "Current User" and click "Next"
  • Choose "Place all certificates in the same folder" and then "Browse"
  • Choose "Trusted Publishers" and click "OK"
  • Click "Next" and then "Finish"


Make the installation folder for Power-user a Trusted Location

 


  • From PowerPoint/Excel/Word, go to "File" and then "Options"
  • Select the "Trust Center" tab
  • Click "Trust Center Settings"
  • Select the "Trusted Locations" tab
  • Click "Add a new location"
  • Click "Browse" and find the installation folder for Power-user, located by default in C:\Users\<UserName>\AppData\Local\Power-user  


If you can't find the "AppData" folder, click the "View" tab in the Windows Explorer, and check the box for "Hidden elements".



Remove requirement for the application to be signed by a Trusted Publisher



  • From PowerPoint/Excel/Word, go to "File" and then "Options"
  • Select the "Trust Center" tab
  • Click "Trust Center Settings"
  • Select the "Add-ins" tab
  • Uncheck the box for "Require Application Add-ins to be signed by Trusted Publishers"



Configure inclusion list security


Configure inclusion list security by following this procedure from the Microsoft website.