Most common issues

Here find a solution to the most common issues with Power-user

Power-user is not visible on the ribbon
TABLE OF CONTENTS Check the status of Power-user in the application If Power-user shows as an "Inactive" add-in If Power-user shows as a "...
Fri, 6 May, 2022 at 11:56 AM
The templates / icons / maps are not downloading in the Library
The Library contains a wide range of visual assets, such as templates, icons, maps and tombstones.  These assets are not downloaded at the same time as the...
Tue, 3 May, 2022 at 6:15 PM
Transferring a license to a new computer
If you have a Power-user license runnning, you may want to transfer it to a different machine, for instance if you are getting a new computer. Power-use...
Tue, 20 Jul, 2021 at 11:41 PM
The license cannot be activated
In some instances, the license cannot be activated. There can be several reasons for that.  The activation popup is not showing If the a...
Fri, 23 Jul, 2021 at 9:14 PM