TABLE OF CONTENTS



Check the status of Power-user in the application


  • Click "File" at the top left of the application from where Power-user is missing (PowerPoint, Excel or Word)
  • Click "Options" from the menu bar
  • Select the "Add-ins" tab on the left


PowerPoint add-in status File/Options/Add-ins


Look for the status of Power-user in the list of add-ins:

  • Power-user shows as "Inactive"
  • Power-user shows as "Disabled"
  • Power-user is not listed at all 



If Power-user shows as an "Inactive" add-in


  • In the drop-down list at the bottom of the page, select "COM Add-ins" (like in the screenshot above)
  • Click "Go". The dialog box below will open:

PowerPoint add-in activation dialog box

  • Check the "PowerUser"checkbox, and click "OK".


If Power-user seems to stay Inactive when you try to reactivate it, try the following:

  • Install the .Net framework Client Profile and VSTO updated version
  • Other add-ins might be conflicting with Power-user. Uncheck other add-ins from the dialog box above, and try again

  • Try running the latest Antivirus updates, or temporarily disabling it and retry
  • Make sure FIPS is not active on Windows on your machine
  • Run the latest Service Packs for your Office version, which can be found from the Microsoft website.
  • Make sure Microsoft Office allows add-ins on the computer (see below)
  • Try repairing or reinstalling Microsoft Office on the computer (see below)
  • Try displaying Environment Variables (see below) and check Event Logs to get more information on the issue


It can happen that the above procedure reactivated the add-in, but that it needs to be performed again every time PowerPoint / Excel / Word is re-launched. If you experience this, try to change the Load Behavior in the registry.



If Power-user shows as a "Disabled" add-in


  • In the drop-down list at the bottom of the page, select "Disabled items"
  • Click "Go". The dialog box below will open: Disabled items add-ins
  • Choose "PowerUser" in the list of disabled items, and then click "Enable"

If Power-user seems to stay Disabled when you try to reactivate it, try the following:

  • Install the .Net framework Client Profile and VSTO updated version
  • Other add-ins might be conflicting with Power-user. Uncheck other add-ins from the dialog box above, and try again

  • Try running the latest Antivirus updates, or temporarily disabling it and retry
  • Make sure FIPS is not active on Windows on your machine
  • Run the latest Service Packs for your Office version, which can be found from the Microsoft website.
  • Make sure Microsoft Office allows add-ins on the computer (see below)
  • Try repairing or reinstalling Microsoft Office on the computer (see below)
  • Try displaying Environment Variables (see below) and check Event Logs to get more information on the issue



If Power-user is not at all in the list of add-ins


If you cannot see Power-user at all in the list of add-ins from "File"/"Options"/"Add-ins", it means that the application (PowerPoint, Excel or Word) is not able to see that Power-user was installed.


Try uninstalling Power-user from the Control Panel, and then re-download it and reinstall.


If the issue remains, try repairing Microsoft Office on the computer (see below).




Further steps to consider


Repairing or reinstalling Microsoft Office


  • Go to the "Control Panel" of the computer
  • Select "Programs" and "Add or Remove Programs"
  • Look for Microsoft Office and right-click it 
  • Hit "Repair" or "Reinstall"



Allowing add-ins on Microsoft Office


When the user performs an installation of Microsoft Office with minimum features (or not all feaetures installed), PowerPoint, Excel and Word can start without add-ins.


In that case, follow the procedure below:

  • Go to the "Control Panel" of the computer
  • Select "Programs" and "Add or Remove Programs"
  • Look for Microsoft Office and right-click it 
  • Click "Change" to open the setup below:

Microsoft Office enabling add-in features 


  • Navigate to Microsoft PowerPoint / Excel / Word
  • Make sure ".Net Programmability Support" is enabled
  • If not, click it and choose "Run from my computer"
  • Finally, choose "Continue", and the application will reconfigure




Running PowerPoint / Excel / Word with elevated privileges


  • Press SHIFT and right-click on the PowerPoint / Excel / Word icon on the task bar
  • Choose "Troubleshoot program"
  • Check "This program requires additional permissions" and click "Next"
  • Click "Test the program"
  • Check if the Power-user tab is visible in PowerPoint / Excel / Word
  • Close the PowerPoint / Excel / Word
  • Click "Next" and choose "Save these settings for this program"
  • Close the wizard and check that Power-user is there next time you restart the application



Display Alerts via Environment variable

When an error occurs, normally you get an error message with an indication of the cause of the issue.


However if the add-in is not loaded, no such message is shown. But you can still enable those error messages by setting a Windows enviroment variable. This is a way to find the origin of the problem.


  • Right-click the Windows Start button and click "System"
  • From the left menu, click "Advanced system settings"
  • In "Advanced" tab, click "Enviroment variables"


Display Alerts via Environment variable
  • Under "System variables", click "New"
Display Alerts via Environment variable


  • Enter "VSTO_SUPPRESSDISPLAYALERTS" for the variable name, and set the value to "0"
  • Click "OK" to close, and "OK" again to close the environment variables and the system properties
Display Alerts via Environment variable
  • Restart PowerPoint / Excel / Word again
  • Open a support ticket with us, and provide the error message you see together with the steps you have taken so far
  • Don't forget to set the environment variable back to value "1" or to delete the variable from the list completely whenever the problem is found and fixed